1Acceptance of these Terms
1.1 By creating an account, accessing, or using the Doramo mobile application, website, or related services (collectively, the "Platform"), you agree to these Terms of Service ("Terms").
1.2 These Terms incorporate by reference our Privacy Policy, Communications & Messaging Consent Policy, Billing, Fees, Cancellation & Refund Policy ("Billing Policy"), Provider Agreement (for Providers), Data Processing Addendum, and Background Check / FCRA Pack. If you do not agree, do not use the Platform.
1.3 These Terms contain a binding arbitration agreement and class-action waiver (Section 17) and important limitations of liability (Section 14). Please read them carefully.
2Eligibility and accounts
2.1 You must be at least 18 years old and able to form a binding contract. The Platform is offered only in the United States and Canada. You are responsible for compliance with all laws applicable to you.
2.2 You must provide accurate information, keep it current, and safeguard your credentials. You are responsible for all activity under your account.
2.3 Business accounts. A Provider account may be operated by a company. The individual who accepts these Terms represents that they are authorized to bind that company, and "you" includes that company.
3Definitions
- "Client" — a user who seeks or books cleaning or property-care services through the Platform.
- "Provider" — an independent cleaning or property-care business or professional that uses the Platform to offer services and manage its business.
- "Provider Personnel" — a Provider's owners, employees, helpers, team members, contractors, and subcontractors.
- "Services" — the cleaning and property-care services Providers offer to Clients.
- "Content" — information, text, images, reviews, and other materials submitted through the Platform.
4What Doramo is — and is not
4.1 Doramo is a technology platform and marketplace that connects Clients with independent Providers and gives Providers tools to manage their business. Doramo is not a cleaning company and does not perform Services.
4.2 Doramo is not a party to the agreement between a Client and a Provider. Doramo does not set Provider prices, assign or guarantee work, control schedules, or supervise or direct how Services are performed.
4.3 Doramo is not an employer, agent, partner, or joint venturer of any Provider or Provider Personnel. Providers are independent businesses (see the Provider Agreement).
5The Client–Provider relationship
5.1 When a Client books a Service, the Client enters into a direct relationship with the Provider, not with Doramo. The Client is responsible for selecting a Provider, and the Provider is responsible for the Services.
5.2 Doramo does not perform, guarantee, insure, or warrant any Services, and is not responsible for the acts or omissions of any user.
6Provider terms
If you use the Platform as a Provider, the Provider Agreement applies in addition to these Terms and governs Provider-specific matters (independence, Provider Personnel, fees, payments, screening, and data). In case of conflict on Provider-specific matters, the Provider Agreement controls.
7Client obligations
7.1 You will provide accurate information, safe and lawful access to the property, and treat Provider Personnel lawfully and respectfully.
7.2 You are responsible for selecting a Provider and for your direct agreement with that Provider. You understand Doramo does not perform, guarantee, or insure the Services.
8Screening, verification badges, and safety — limited, no guarantee
8.1 Doramo may, but is not obligated to, facilitate limited identity or background screening of Providers and/or Provider Personnel through third-party vendors. Any such screening, and any related verification badge, is limited in scope, accurate only as of the date performed, and is NOT a guarantee of any person's identity, fitness, character, safety, qualifications, or conduct. Screening is governed by the Background Check / FCRA Pack.
8.2 Doramo does not endorse, recommend, vouch for, or guarantee any Provider, Provider Personnel, or Client. Any references to "verified," "vetted," "trusted," or a verification badge describe only the limited steps actually performed and create no warranty.
8.3 Assumption of risk. Interactions and Services occur in private homes and premises and carry inherent risks. To the fullest extent permitted by law, each user assumes the risks of interacting with other users and of allowing or entering a property.
9Payments and fees
9.1 Doramo's fees to Providers. Providers pay (a) a monthly subscription, (b) per-lead fees when two-way contact is established with a Client, and (c) a 0.7% platform fee on payments processed in-app through Stripe Connect, all as described in the Billing Policy and billed through Stripe.
9.2 How Clients pay for Services. A Provider chooses how it accepts payment:
- In-app (Stripe Connect). Stripe processes the Client's payment and disburses the Provider's portion to the Provider's connected account; Doramo retains only its 0.7% fee. By using in-app payment, Clients and Providers agree to the applicable Stripe Services Agreement and Stripe Connected Account Agreement, and Providers onboard as Stripe connected accounts.
- Direct. The Provider accepts payment directly from the Client off the Platform. Doramo is not involved in that payment and charges no fee on it.
9.3 Doramo's role is limited. Doramo is not a bank, money transmitter, payment processor, or escrow agent. Payments are processed through Stripe under Stripe's terms and Doramo's applicable Stripe Connect configuration, and, depending on that configuration, funds may be processed, routed, held, reserved, refunded, reversed, or disputed accordingly. Providers set their own prices and their own refund and cancellation terms. Refunds, chargebacks, and disputes are handled (for in-app payments) through Stripe's processes and (for direct payments) entirely between the Client and the Provider. Doramo has no liability arising from payment processing, refunds, chargebacks, holds, or fund disbursement, except to the limited extent of fees Doramo actually received.
9.4 Taxes. Each user is responsible for its own taxes. Providers are responsible for collecting/remitting any applicable taxes on Services and for their own income/payroll tax reporting (including any 1099/T4A obligations for their personnel).
10Platform license and acceptable use
10.1 Subject to these Terms, Doramo grants you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose.
10.2 You will not: misuse the Platform; violate any law; infringe others' rights; upload unlawful, harmful, or deceptive Content; scrape or reverse-engineer the Platform; or use it to harass, discriminate against, defraud, or endanger any person.
10.3 No circumvention. A Provider will not use the Platform to obtain a connection and then move the conversation off the Platform for the purpose of avoiding a lead fee (see the Provider Agreement). This does not restrict how a Client ultimately pays a Provider.
11User content, reviews, and feedback
11.1 Your Content. You retain ownership of Content you submit and grant Doramo a non-exclusive, worldwide, royalty-free license to host, display, and use it to operate, improve, and promote the Platform. Doramo will not use private messages, non-public booking details, or Provider-customer data for public marketing without appropriate permission. You are responsible for your Content and represent that you have the rights to submit it.
11.2 Reviews. Reviews and ratings reflect the views of the users who post them, not Doramo. Doramo does not guarantee their accuracy and may moderate or remove Content that violates these Terms or our policies. Doramo has no obligation to monitor but may do so.
11.3 Intellectual property / takedown. If you believe Content infringes your rights, contact our copyright contact at legal@doramoapp.com (Attn: Copyright). We may remove infringing Content and terminate repeat infringers. Doramo may update this section with a designated DMCA agent if one is registered.
11.4 Feedback you provide may be used by Doramo without restriction.
12Privacy and data
Our handling of personal information is described in the Privacy Policy. When a Provider enters information about its own customers, properties, or personnel, the Provider is the controller of that data and Doramo processes it as a service provider / processor under the Data Processing Addendum.
Doramo sends transactional text messages, email, and push notifications about your account and bookings. What you consent to, message frequency, and how to stop each channel are described in the Communications & Messaging Consent Policy.
13Disclaimers
13.1 THE PLATFORM AND DORAMO SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
13.2 DORAMO MAKES NO WARRANTY REGARDING ANY PROVIDER, CLIENT, PROVIDER PERSONNEL, OR SERVICES, INCLUDING THEIR QUALITY, SAFETY, LEGALITY, TIMING, OR OUTCOME, AND IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY USER, INCLUDING PROPERTY DAMAGE, THEFT, LOSS, OR INJURY.
13.3 Some jurisdictions do not allow certain warranty disclaimers, so parts of this Section may not apply to you.
14Limitation of liability
14.1 Exclusion of certain damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DORAMO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM, ANY USER, OR ANY SERVICES, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.2 Aggregate cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DORAMO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES DORAMO ACTUALLY RECEIVED FROM YOU IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD $100.
14.3 Carve-outs — liability that cannot be limited. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. This includes, without limitation and where applicable: liability for death or personal/bodily injury caused by negligence; liability for fraud or fraudulent misrepresentation; liability for gross negligence or willful or intentional misconduct; and any liability that may not be limited under mandatory consumer-protection law.
14.4 Quebec and other mandatory-law jurisdictions. Without limiting Section 14.3, for users in Quebec, nothing in these Terms excludes or limits Doramo's liability for bodily or moral injury, or for an intentional or gross fault, and the limitations in Sections 14.1–14.2 apply only to the extent permitted by the Civil Code of Québec and Quebec consumer-protection law. Where applicable law (including in Canada, Quebec, California, and other provinces or states) does not permit some or all of the exclusions or the cap above, those exclusions and the cap apply only to the minimum extent that still leaves them valid, and the remainder of this Section continues to apply.
15Release of claims between users
15.1 Release. Because Doramo is not a party to the relationship or any agreement between a Client and a Provider, to the fullest extent permitted by applicable law you release Doramo (and its officers, directors, employees, and agents) from any claims, demands, disputes, and damages arising out of or connected to any interaction or dispute with another user, or to any Services, including property damage, theft, loss, or other harm caused by another user.
15.2 California users. If you are a California resident, you waive California Civil Code §1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
15.3 Mandatory rights preserved. This release applies only to the extent permitted by applicable law and does not waive any right or claim that cannot be waived under mandatory law, including non-waivable consumer-protection rights and, for users in Quebec, any liability for bodily or moral injury or for intentional or gross fault. This Section does not affect your rights against the other user.
16Indemnification
You will defend, indemnify, and hold harmless Doramo and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use of the Platform; your Services or business; your personnel; your breach of these Terms or any law; or your Content or data.
17Dispute resolution; arbitration; class-action waiver
This Section affects your legal rights. It requires most disputes to be resolved by individual arbitration in the United States and waives class actions, subject to the carve-outs below — including for consumers in Quebec, Ontario, and other jurisdictions where such terms are restricted.
17.1 Informal resolution first. Before starting an arbitration or court proceeding, you agree to first contact us at legal@doramoapp.com with a description of the dispute, and to attempt in good faith to resolve it informally for 30 days. This step is required before initiating arbitration.
17.2 Binding individual arbitration (United States). Except as stated in Sections 17.5–17.7, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, where the dispute involves a Provider acting as a business, its Commercial Arbitration Rules), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator decides all issues except that a court decides the enforceability of the class-action waiver in Section 17.4. Judgment on the award may be entered in any court of competent jurisdiction. For consumers, any in-person hearing will be held in the U.S. county of your residence or as the AAA rules provide; the seat of arbitration is otherwise Wilmington, Delaware. Doramo will pay arbitration filing and arbitrator fees to the extent required by the applicable AAA rules.
17.3 Jury and court waiver. You and Doramo waive the right to a trial by jury and to litigate disputes in court, except as permitted by this Section.
17.4 Class-action waiver. To the fullest extent permitted by law, disputes will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in the courts identified in Section 18.
17.5 Small-claims exception. Either party may bring an individual claim in small-claims court if it qualifies and remains in that court.
17.6 Right to opt out of arbitration. You may opt out of this arbitration agreement (Sections 17.2–17.4) within 30 days of first accepting these Terms by emailing legal@doramoapp.com with your name and account information. Opting out will not affect any other part of these Terms. If you opt out, disputes will be resolved in the courts identified in Section 18.
17.7 Canada and other jurisdictions. This Section does not require arbitration or waive class actions where such terms are void, prohibited, or unenforceable under applicable consumer-protection law. In particular, for consumers in Quebec (under the Consumer Protection Act, which prohibits mandatory arbitration clauses and class-action waivers in consumer contracts), consumers in Ontario (under the Consumer Protection Act, 2002), and consumers in any other province, state, or country with comparable protections, Sections 17.2, 17.3, and 17.4 do not apply. Those consumers may pursue claims in the courts of their jurisdiction and may participate in class or collective proceedings, as permitted by applicable law, consistent with Section 18.
18Governing law and venue
18.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and (for arbitration) by the Federal Arbitration Act — except where mandatory local law applies as described in Section 18.3.
18.2 Venue. Subject to Section 17 (arbitration), the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to their jurisdiction and venue — except as provided in Section 18.3.
18.3 Mandatory local rights (consumers). Nothing in Sections 18.1–18.2 deprives a consumer of the protection of mandatory provisions of the law of the place where they reside, or of the right to bring proceedings in the courts of that place, where applicable law so requires. In particular, consumers in Canada (including Quebec and Ontario) and in U.S. states with non-waivable consumer-protection rules (including California) retain the benefit of the mandatory law and competent courts of their own jurisdiction, and, for Quebec consumers, the Civil Code of Québec and the Quebec Consumer Protection Act apply to the extent they grant non-waivable rights. This Section works together with the Canada/other-jurisdiction carve-out in Section 17.7.
19Term, suspension, termination, and changes
19.1 You may stop using the Platform at any time.
19.2 Doramo may suspend, restrict, or terminate access at its discretion, including for violations, safety concerns, repeated complaints, suspected fraud, or risk to the Platform's integrity.
19.3 Sections that by their nature should survive (including 4, 5, 8, 9.3, 11–18, and 20) survive termination.
19.4 Doramo may modify these Terms; material changes will be notified in-app and/or by email, and continued use after the effective date constitutes acceptance where permitted by law.
20Miscellaneous
Entire agreement (together with the documents incorporated in Section 1.2); severability (an unenforceable provision is limited to the minimum extent necessary and the rest remains in effect); no waiver; assignment (Doramo may assign; you may not without consent); force majeure; notices to legal@doramoapp.com; headings for convenience only.
Doramo, Inc. — 131 Continental Dr, Suite 305, Newark, DE 19713, US — legal@doramoapp.com